EuroDrugstore.EU: Frequently Asked Questions
What is the quality of medicines that you offer?
We offer for all our clients only high quality medicines. Our medicines are directly from manufacturers without any intermediator. This able to guarantee that medicines we offer cannot contain falsification or counterfeit products.
We provide our customers with brand name medicines as well as generic versions. The brand name medicines that we offer are identical to medicines sold in high street pharmacies. The generic versions are high quality licenced products which are also sold in high street pharmacies where you can view the actual product before buying.
I am interested in buying one type of medication, but I am taking another one. Is it safe?
In these circumstances, we strongly advise you to ask your doctor to make sure that taking both types together is safe. Some medications when combined can be hazardous. If you are taking a medication (or more than 1), please seek a healthcare specialist before purchasing anything from us to ensure your safety
What forms of payment do you accept?
Currently we accept payments by credit and debit cards: VISA, VISA Electron, MasterCard, Maestro, American Express. We also accept money transfer from your bank account to our bank account. All cards that have VISA, VISA Electron, MasterCard, Maestro, American Express logo, card number, expiration date and CVV/CVC code are accepted. CVV/CVC code is the last 3 digits printed on the back signature panel of the card (for Visa and MasterCard), and 4 digits printed on right side of card above the card number (for American Express).
How do I place an order?
When you click the BUY button from any page, you will be taken to our secure shopping trolley, where you will be asked to fill in your contact information together with shipping and billing information. At the bottom of the page you will be asked to input your Credit Card details. Finally you will receive a Thank You page along with your order number.
Are credit card transactions over the Internet safe?
The credit card area on our site is secure. We utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet. In addition, we do not store any of your credit card payment information on our website or our server, in order to keep it safe from hackers.
What do you do with my private information?
What are the differences between generic and brand name medications?
Not many, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer.
Where can I find more information about brand name and generic meds?
There are many online resources that can help you with your research.
Why are generic drugs cheaper than brand name ones?
They are less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies cannnot sell the drug. This allows the company that developed the drug to market it exclusively and recoup the research money that was spent to develop it.
When the patent expires, drug companies can apply to the Food and Drug Administration for permission to sell generic versions of the drug. Because they do not have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name product.
What is the quality of generic drugs?
To be considered 'bio equivalent / therapeutically equivalent' to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in colour or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.
What are the manufacturing standards for generic drugs?
The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.
What is your cancellation policy?
Please see our Cancellation policy page.
Any chargebacks / disputes about credit cards without communicating with us first will be treated as fraudulent. All details, including original order form, Terms and Conditions, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.
What is your return / refund policy?
We do not accept any returns on medication, however if you have not received your order, or if you have been short-shipped, we can give you a refund. Please see our Return and Refund policies for more details.
I am having problems placing an order, what can I do?
If you are having problems inputting data, or you are experiencing an error when checking out, please contact our Webmaster by submitting a ticket and let them know the exact issue you are having. There should be no error reason why you cannot place an order, but technical issues can arise!
I have a question that is not on this list, what can I do?
If you have more questions, you can always contact us.